Job Title: Senior Customer Success Manager – Auckland

Job Title: Senior Customer Success Manager

Reports to: Global Head/Head of Customer Success

Place of Work: Auckland, New Zealand

Line Management Responsibilities: None

Employed by: Wexer Virtual

Organisational Context: Marketing / Accounts

 

What we’re looking for:

We are looking to hire a talented Senior Customer Success Manager to join our growing team in our Auckland office. Working in a fast-paced Customer Success team, you will be responsible for overseeing partner account growth and the creation/execution of dedicated campaigns to drive awareness, engagement, and usage of our digital fitness solutions.  With our ever-expanding customer base – across multiple verticals in the APAC region, you will be challenged to a diverse range of opportunities.  

The candidate will be collaborating closely with our APAC Business Development Management teams to help grow our partnerships in that region.  

The chosen candidate will have plenty of ideas, energy, and enthusiasm and be able to work hard and swiftly on a diverse selection of campaigns. You will be responsible for managing end-to-end customer success campaigns – as well as the production of print/digital onboarding assets. 

The ideal candidate will have an analytical mindset, be process-driven, and be confident with decision-making based on data. You’ll be expected to have a good knowledge of current marketing trends and be able to apply them to your work.

To be successful in this role, you will be an experienced Customer Success manager with a marketing and data-centric mindset.  You will become part of a hard-working, high-performing, and dynamic team – supporting customers across a wide range of regions and sectors. We set the bar high and you will need to as well.

 

Responsibilities include, but are not limited to:

• Delivering world-class user generation ideas for a broad range of mobile clients – helping them grow their virtual fitness offerings
• Develop strategies based on knowledge to optimise retention and growth with existing clients
• Long-range marketing planning and execution
• Ensure that all creative is produced in a customer-focused manner
• To effectively communicate across a range of sectors and audiences – delivering clear and concise information and support to all stakeholders
• Keep account management materials and associated marketing assets current and relevant  
• Manage and deliver projects, sometimes to tight deadlines whilst maintaining high-quality output
• Lead on customer success planning including; feedback, case studies etc
• Ability to work independently and as part of a team
• Supporting the Head of Customer Success  to deliver a partner focused, global marketing plan

Skills and Experience Needed:

• Degree level qualification or equivalent, preferably in a marketing, management, or related subject
• Proven experience meeting and exceeding KPIs and targets  
• Experience in producing marketing plans, setting targets, and managing budgets
• Salesforce & Pardot experience – managing campaigns, workflow automations
• Strong organisational skills with excellent attention to detail and visual aesthetic
• Confident with Google Suite
• Photoshop, Illustrator & InDesign – basics 
• Email marketing – best practices
• Data confidence – understanding what to measure, tracking KPIs, 
• Great communication and creative/ concept development skills
• Proven experience within a similar role and the ability to implement and manage campaigns from initial brief right up to completion
• Video production – creating onboarding and how-to videos
• Ability to work on multiple projects concurrently 
• Detailed knowledge of fitness industry preferred

Benefits:

• Competitive salary package
• Free access to the Wexer Web Player for you and your family
• Great offices and location – Generator, Custom Street East
• Flexible working hours and environment

To apply please send your CV and cover letter to: info@wexer.com