Job Title: Senior Customer Success Manager
Reports to: Global Head/Head of Customer Success
Place of Work: Auckland, New Zealand
Line Management Responsibilities: None
Employed by: Wexer Virtual
Organisational Context: Marketing / Accounts
What we’re looking for:
We are looking to hire a talented Senior Customer Success Manager to join our growing team in our Auckland office. Working in a fast-paced Customer Success team, you will be responsible for overseeing partner account growth and the creation/execution of dedicated campaigns to drive awareness, engagement, and usage of our digital fitness solutions. With our ever-expanding customer base – across multiple verticals in the APAC region, you will be challenged to a diverse range of opportunities. Â
The candidate will be collaborating closely with our APAC Business Development Management teams to help grow our partnerships in that region. Â
The chosen candidate will have plenty of ideas, energy, and enthusiasm and be able to work hard and swiftly on a diverse selection of campaigns. You will be responsible for managing end-to-end customer success campaigns – as well as the production of print/digital onboarding assets.Â
The ideal candidate will have an analytical mindset, be process-driven, and be confident with decision-making based on data. You’ll be expected to have a good knowledge of current marketing trends and be able to apply them to your work.
To be successful in this role, you will be an experienced Customer Success manager with a marketing and data-centric mindset. You will become part of a hard-working, high-performing, and dynamic team – supporting customers across a wide range of regions and sectors. We set the bar high and you will need to as well.
Responsibilities include, but are not limited to:
- Delivering world-class user generation ideas for a broad range of mobile clients – helping them grow their virtual fitness offerings
- Develop strategies based on knowledge to optimise retention and growth with existing clients
- Long-range marketing planning and execution
- Ensure that all creative is produced in a customer-focused manner
- To effectively communicate across a range of sectors and audiences – delivering clear and concise information and support to all stakeholders
- Keep account management materials and associated marketing assets current and relevant Â
- Manage and deliver projects, sometimes to tight deadlines whilst maintaining high-quality output
- Lead on customer success planning including; feedback, case studies etc
- Ability to work independently and as part of a team
- Supporting the Head of Customer Success to deliver a partner focused, global marketing plan
Skills and Experience Needed:
- Degree level qualification or equivalent, preferably in a marketing, management, or related subject
- Proven experience meeting and exceeding KPIs and targets Â
- Experience in producing marketing plans, setting targets, and managing budgets
- Salesforce & Pardot experience – managing campaigns, workflow automations
- Strong organisational skills with excellent attention to detail and visual aesthetic
- Confident with Google Suite
- Photoshop, Illustrator & InDesign – basicsÂ
- Email marketing – best practices
- Data confidence – understanding what to measure, tracking KPIs,Â
- Great communication and creative/ concept development skills
- Proven experience within a similar role and the ability to implement and manage campaigns from initial brief right up to completion
- Video production – creating onboarding and how-to videos
- Ability to work on multiple projects concurrentlyÂ
- Detailed knowledge of fitness industry preferred
Benefits:
- Competitive salary package
- Free access to the Wexer Web Player for you and your family
- Great offices and location – Generator, Custom Street East
- Flexible working hours and environment
To apply please send your CV and cover letter to: info@wexer.com